Terms of Sale
Last Updated March 6, 2014
The shopping cart and checkout pages (the "Store") located on this website (the "Website") and the Store functionality and transaction processing services are services offered by Merch Direct ("we" or "our"). Your access to and use of the Store, including, without limitation, your purchase of any goods or services through the Store and all transactions facilitated by Merch Direct through the Store, are subject to these Terms of Sale and the Terms and Conditions of Use Agreement applicable to this Website.
You accept these Terms of Sale by using the Store or accessing any content available on or through the Store. Merch Direct reserves the right to change these Terms of Sale at any time. Customers are encouraged to review these terms periodically for any changes.
We do not collect personal information on anyone younger than 13 years old. Therefore, you must be 13 years of age or older to make any purchase from the Store. If you are at least 13 years of age but under the age of 18 and you would like to make a purchase from the Store or otherwise use the Store, you may do so only with the involvement of your parent or guardian who must accept these Terms of Sale on your behalf.
The use of "you" or "your" in these Terms of Sale refers to either (a) you as the actual person using the Store and making purchases, or (b) you as the parent or guardian of someone under the age of 18 years old, but at least 13 years old, who is using the Store, where you are making any purchases for that person who is using the Store.
To learn more about our store policies, click on a topic:
Contacting Customer Service
If you have questions about how the Store works or you have any other questions, you may be able to find an answer right away by visiting www.merchdirect.com/help.
We will respond to customer e-mail inquiries in the order they are received. You may be referred to an affiliate or other third party for purposes of customer support.
How to Pay
Merch Direct accepts MasterCard, Visa and American Express credit cards. Your credit card will be charged when product you order is shipped except that your credit card for Advance orders (described below) may be charged prior to shipment. We may require the credit card security code in order to process your purchases to protect against fraud. The security code is an individual three- or four-digit number specific to your card that may be printed on the face of your card above the embossed account number (if American Express) or near your signature on the back of your card (if MasterCard or Visa).
Merch Direct is very sensitive to your concerns regarding the security of using your credit cards to purchase products over the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. The Store uses Secure Sockets Layer (SSL) for financial transactions, which encrypts your data while it is being transferred over the Internet.
In addition to the price of your purchases, Merch Direct will charge you sales tax in states in which Merch Direct is required to do so. The amount of sales tax (if any) will be calculated on taxable product and displayed during the checkout process before you confirm your purchase. It also will be included on your order confirmation.
Shortly after you complete your order, you should receive an order confirmation by e-mail, which will include your order confirmation number, your total order price (including any applicable sales tax and shipping and handling charges) and, if applicable, estimated shipment and arrival dates. If for some reason you do not receive an order confirmation, please contact us by clicking here. Please save your order confirmation number and refer to it if you need to contact Customer Service.
Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to limit the quantity of products in any order and/or reject any order in its entirety for any reason.
Processing an Order
The estimated shipment date on your order confirmation is based on product availability, payment processing time and warehouse processing time. The estimated shipment date does not include transit time. Upon shipment of your order, you should receive a shipment notification by e-mail and, if available, tracking information.
We will attempt to notify you by e-mail if any item cannot be shipped by the estimated ship date included in your order confirmation and you will be given the option to cancel your order and receive a full refund. We will begin processing orders received over the weekend or on holidays on the following business day.
How to Change Your Order
We will make every effort to process your order quickly. If you find that you have made an incorrect order for physical products, please notify us immediately by clicking here. If your order has not yet been shipped, we may be able to change it for you. However, if we are unable to do so, you may wish to refer below to our Returns Policy.
Digital Downloads - Certain Additional Terms
When you buy a song, an album, a video or other product by digital download, you are entitled to download it once. If you want to download it again, you must purchase it again.
You should ensure that your computer meets the minimum technical requirements set forth in the FAQs available at www.merchdirect.com/help. You may be required to install third party software to access some or all of the products or services available from the Store. You are responsible for ensuring that the software functions correctly with the relevant product or service. Additional terms and conditions provided by the software supplier may apply to your use of the software.
When you place an order, shipping costs and estimated shipping and arrival dates are displayed prior to final confirmation of your order. Shipping dates and shipping costs will depend upon a variety of factors, including the particular product(s) ordered, the availability of the product(s), and the shipping method and option you choose. You will receive a shipment notification e-mail for each order with tracking information, if available.
If you have specific questions about our shipping policy, please contact us by clicking here.
Advanced pre-release ordering may be available for select products. These products will be identified as products available for pre-release ordering. These products will not be delivered before the release date specified. Advance order release dates are subject to change without notice. Occasionally, certain products offered on a pre-order basis may not be available before or after you place your order due to unforeseen circumstances. In such event, you will be given a full refund for any such pre-ordered product.
If you are not satisfied with your purchase of physical goods, items may be returned with their original packaging and in their original condition for refund or exchange within 30 days of receipt by following the Returns and Exchange Instructions below. Apparel items must be unworn with their tags intact. CDs, DVDs, vinyl records and other music products must be unopened and still in their plastic wrap. Certain other product-specific restrictions may apply, which will be displayed prior to completion of your order of the applicable product.
Unless you are returning Defective Items, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. Please read our entire Returns Policy and Returns and Exchange Instructions below for further details and policy exceptions.
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt and otherwise follow the Returns and Exchange Instructions below. We will gladly replace the merchandise without additional charge or, at our option, provide you with a full refund.
If your order is a gift order and the gift recipient wishes to return or exchange any physical goods, the gift recipient may return the items with their original packaging and in their original condition within 30 days of receipt from Merch Direct by following the Returns and Exchange Instructions below. Apparel items must be unworn with their original tags intact. CDs, DVDs, vinyl records and other music products must be unopened and still in their plastic wrap. Certain other product-specific restrictions may apply, which will be displayed prior to completion of the purchaser's order of the applicable product.
Unless you are returning Defective Items, upon our receipt of the returned product, we will credit the credit card account originally charged for the cost of the item returned and any associated sales tax, but original shipping and handling charges are not refundable. The sender will be responsible for the return shipping costs.
Certain Non-Returnable Products
All sales of digital products are final. Merch Direct does not permit the return of or offer refunds for digital downloads or other digital products. If you experience technical problems accessing a download, you may be able to resolve your problem right away by visiting www.merchdirect.com/help. If you are still having an issue, we are happy to help you troubleshoot the problem. Please contact us by clicking on www.merchdirect.com/help.
All sales of print-on-demand products and other customized products are final. Unless you have received Defective Items, Merch Direct does not permit the return of or offer refunds for these products.
Please note that some products may have special returns policies with product-specific terms, including items purchased from third-parties through the Store. All such additional or different product-specific terms will be displayed prior to completion of your order for the applicable product(s).
Returns and Exchange Instructions
All returns must be approved by Customer Service. If you would like to return a product, please send us an e-mail by clicking on www.merchdirect.com/help. Please include the following information in your e-mail:
If your return request is authorized by Customer Service, you will be issued a return authorization number. All returns must display the return authorization number on the outside of each box, along with the customer's return address. Returns received at our facility without an authorization will be refused on delivery.
Once you receive a return authorization number, please complete the return label (provided on the back of your invoice with your original shipment), including your return authorization number. Returns cannot be accepted without a return authorization number. Enclose merchandise and this completed form in a sturdy package (the original package is preferred). Enclose the original packing slip/invoice in the package. Affix the return label to the outside of the package and send it to the address pre-printed on the return label.
Upon receipt of items properly returned to our facility in accordance with these instructions, you should receive confirmation of receipt by e-mail.
Please note that you will be responsible for the loss or damage in transit of any products you return. Merch Direct therefore recommends that for all returns you (a) use a mail service or other carrier that offers tracking and (b) insure your package and declare the full value of the shipment in the case of loss or damage in transit.
Other Terms and Conditions
We reserve the right to cancel any order you have placed if there was a typographical error on the Store concerning the product, pricing or availability of any item you ordered.
We reserve the right to change any products or services offered at the Store at any time. We also reserve the right to change the prices for any such products or services at any time.